1. About these terms
These terms govern the supply of private apprenticeship and early career coaching services by HTGA (“HTGA”, “we”, “us”) to the person purchasing the service (“the Client”). Where the candidate is under 18, the contracting Client must be their parent or legal guardian.
Contact: admin@htga.co.uk.
2. Our services
The precise programme, duration, sessions, response arrangements, deliverables and price will be shown in the written proposal or order confirmation. Coaching may include application strategy, document feedback, mock assessments, interview preparation and related advisory support.
HTGA provides coaching and advisory services. We do not act for employers, submit information dishonestly, sit assessments for candidates, write fabricated evidence, or guarantee progression, an interview, an offer, salary or any other recruitment outcome.
3. Forming the contract
A consultation or enquiry does not create a contract. A contract begins when we send written acceptance or an order confirmation and receive any required payment. The website, consultation and proposal form part of the pre contract information where expressly relied upon.
You must check the order confirmation and tell us promptly if anything is incorrect.
4. Client responsibilities
The Client and candidate must provide accurate information, attend prepared and on time, complete agreed actions, meet employer deadlines and make their own final decisions. Candidates remain responsible for the truthfulness and originality of every application.
We may refuse assistance that would mislead an employer, breach assessment rules, infringe another person’s rights or amount to academic or recruitment misconduct.
5. Fees and payment
Fees are payable as stated in the order confirmation. Monthly fees are due on the agreed recurring date; single payment fees are due before the programme starts unless agreed otherwise. Prices will state whether VAT is included or not applicable.
If payment is overdue, we may pause future work after giving reasonable notice. This does not affect work already paid for or any statutory rights.
6. Scheduling, lateness and missed sessions
Sessions are arranged by agreement. The Client should give at least 48 hours’ notice to rearrange a session (2 hours for the Elite Concierge Package). Where less notice is given, we may treat the session as used where it was not reasonably possible to reallocate the time, except where doing so would be unfair in the circumstances.
If we must rearrange, we will offer a suitable replacement. Persistent non attendance may lead to suspension or termination after reasonable warning.
7. Digital communications and availability
Messaging support is for programme related questions and operates within the service level stated in the order confirmation. “Priority” or “emergency” support is not a guaranteed 24 hour service and does not cover health, safeguarding or other emergencies.
Clients should use emergency or professional services where immediate welfare, medical, legal or safeguarding assistance is required.
8. Cancellation and cooling off rights
Consumers who buy at a distance will normally have 14 days from the day after the contract is made to cancel without giving a reason. The separate Cancellation & Refund Policy forms part of these terms.
If the Client expressly asks us to begin within that period, they acknowledge that, on cancellation, they may have to pay a proportionate amount for services properly supplied before cancellation. Once a service has been fully performed following the required express request and acknowledgement, the cancellation right may be lost.
9. Quality, remedies and changes
We will provide services with reasonable care and skill and substantially as described. If a service does not conform to the contract, statutory remedies may include repeat performance or an appropriate price reduction.
We may make minor changes that do not materially reduce the service, for example to scheduling tools or session format. Material changes require the Client’s agreement or an appropriate cancellation option.
10. Intellectual property and permitted use
HTGA retains ownership of its frameworks, templates, recordings, exercises and materials. The Client receives a personal, non transferable licence to use supplied materials for the candidate’s own applications and development.
Materials must not be resold, published, shared as a course, uploaded to public repositories or used to train a competing commercial service without written permission. The Client retains ownership of their original personal content.
11. Confidentiality, recordings and testimonials
We will treat non public application information as confidential, subject to legal obligations and safeguarding concerns. Sessions may only be recorded with everyone’s prior agreement.
We will not publish a candidate’s name, image, testimonial or outcome for marketing without a separate, freely given permission. Consent may be withdrawn for future use, although this may not require recall of materials already lawfully printed or distributed.
12. Suspension and termination
Either party may terminate for a serious breach that is not remedied within a reasonable period after written notice. We may terminate immediately for abusive conduct, fraud, serious misconduct, safeguarding risk or requests to facilitate dishonesty.
On termination, charges and refunds will reflect services supplied, unavoidable commitments and applicable consumer law. We will not impose a disproportionate penalty.
13. Liability
Nothing in these terms excludes or restricts liability where doing so would be unlawful, including liability arising from fraud, fraudulent misrepresentation, negligence causing personal injury, or breach of statutory consumer rights.
Subject to that, HTGA is not responsible for employer decisions, recruitment system failures, missed deadlines caused by the Client, or indirect losses that were not reasonably foreseeable when the contract was made. Any liability limitation will not operate where it would be unfair or unlawful.
14. Data protection
We process personal information in accordance with our Privacy Notice. The Client must avoid sending unnecessary special category information and must have authority to provide information about another person.
15. Complaints and disputes
Please use our Complaints Procedure first so we have an opportunity to resolve the matter. Nothing prevents a consumer from seeking independent advice or using any legal remedy available to them.
These terms are governed by the law of England and Wales. A consumer may generally bring proceedings in the courts applicable to where they live within the UK, where consumer law permits.
16. General
If one term is unenforceable, the remainder continues. A delay in enforcing a right is not a waiver. No person other than the Client and HTGA has a right to enforce these terms, except where the order confirmation expressly says otherwise.